Complaint Management System

The web quality management system (WebQMS) combines a classic inquiry management and case management system with an innovative Customer Relationship Management (CRM). We offer cost-effective solutions with absolute transparency. The particular challenge here is to act both cost and customer-oriented.

With the WebQMS, customers can ask directly via the Internet, and companies can respond quickly, directly and, above all, paperlessly.Companies are able to respond satisfactorily to any request within one hour. This ensures that every customer feels taken seriously, because he gets the impression that his inquiry is handled with absolute priority.

Behind WebQMS it is a multifunctional web-based software application for capturing and processing customer requests. The number of users is unlimited, there are no spatial restrictions. The modular system configuration makes individual configurations possible at any time. Effectiveness is increased, recurring activities are automated, the processing time is thereby significantly reduced and the costs are effectively reduced.